Shipping and Returns

Rates and delivery time

Floozie is located in the Gold Coast, Australia. We use Australia Post so you can track your parcel and all orders are dispatched the following day.

Monday through Friday (excluding bank holidays) Orders placed on Saturday and Sunday will be processed the following Monday.

Note: Customs charges placed by your country is the responsibility of the buyer. Payment is necessary for your parcel to be delivered. If you are unsure about customs fees in your country, please contact your post office or customs office.

I gave you the wrong delivery address, can I change it?

If you have given the wrong address, let us know with your order number at floozieshop@gmail.com so that we can try to correct this asap!

Unfortunately, if the order has already been dispatched, we may not be able to make a change and you will be liable for additional costs incurred as a result of the postal address correction.

Where did my order go?

You will receive a confirmation email after placing your order that notify you that your delivery is on its way. Dispatch details are listed above and all parcels are shipped with Australia Post tracking. Please check your email folders, including junk inbox, for tracking information.

Floozie is not responsible for lost, held, or damaged packages. Shipping issues after dispatch can be handled through Australia Post but as always, we will try to help through floozieshop@gmail.com.

Can I get a refund?

Due to the nature of our product and for sanitary purposes, we do not accept returns and exchanges on any Floozie lashes. All sales are final. Cancellations: Order cancellations requests can be done by contacting us at floozieshop@gmail.com.

We are able to provide a refund for hair products lodged to Australia Post for return within 7 days of product delivery, if the product is deemed faulty. Customer will be responsible to pay the return postage costs. The return postage cost is non-refundable unless deemed faulty.

Please contact us on floozieshop@gmail.com to lodge a refund enquiry, where we aim to get back to you within 48 hours.

All returns must be completed via tracked parcel post.